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How Do I Track a UPS Package if the Tracking Id Isn’t Working?

How do I track a UPS package if the tracking Id isn’t working? Read on as we explore various methods and alternative solutions to help you track your UPS package successfully, even when the tracking ID isn’t working. 

How Do I Track a UPS Package if the Tracking Id Isn't Working?

If you’ve ever found yourself in a situation where you’re unable to track your UPS package using the provided tracking ID, you’re not alone. 

It can be frustrating and worrisome, especially when you’re eagerly awaiting a package. So let’s dive in and find out how you can stay informed about the whereabouts of your UPS package.


How Do I Track a UPS Package if the Tracking Id Isn’t Working?

Tracking a UPS package is usually a straightforward process that involves entering the tracking ID on the official UPS website. 

However, there are instances when the tracking ID might not provide accurate or up-to-date information. Don’t panic! There are alternative methods and steps you can take to track your UPS package effectively.

Common Reasons for a Non-Working Tracking ID

Before we explore the solutions, let’s understand some common reasons why your tracking ID may not be working as expected:

1. Incorrect Tracking ID

Double-check the tracking ID provided by the shipper to ensure you’ve entered it correctly. Even a minor error can prevent accurate tracking information.

2. Delay in System Updates

Sometimes, there might be a delay in the system updates, causing a temporary discrepancy in the tracking information. Give it some time and try again later.

3. Package Not Scanned

If the package hasn’t been scanned at various checkpoints during transit, the tracking information might not be available. This is more likely to happen in the early stages of shipping.

4. Technical Glitch

Occasionally, technical issues on the UPS website or tracking system can result in the tracking ID not working as expected. This is usually a temporary problem that gets resolved quickly.

Now that we’re aware of the potential reasons for a non-working tracking ID, let’s move on to the solutions.

Solutions for Common Problems Tracking a UPS Package

Here are the some Solutions for Common Problems Tracking a UPS Package

1. Contact UPS Customer Support

If your tracking ID isn’t working, the first step is to contact UPS customer support. They have access to additional tools and resources that can help resolve the issue. 

Reach out to their dedicated support team via phone, email, or live chat. Provide them with your tracking ID and any relevant details about your package. 

They will investigate the problem and provide you with updated tracking information.

2. UPS My Choice Service

Consider signing up for the UPS My Choice service, which offers enhanced tracking features and notifications. 

With this service, you can receive alerts about your package’s progress, estimated delivery windows, and even authorize specific delivery instructions. 

By enrolling in this program, you gain more control and visibility over your shipments, even when the tracking ID isn’t working as expected.

3. Alternative Tracking Websites

If the UPS website isn’t providing accurate tracking information, you can try using alternative tracking websites. 

Some reputable third-party tracking websites specialize in aggregating tracking information from multiple carriers, including UPS. 

These websites can provide more detailed updates and might be able to track your package even when the official UPS website cannot. A quick internet search will help you find reliable alternatives.

4. Contact the Shipper

Reach out to the shipper or the retailer from whom you made the purchase. They may have additional information about your package’s whereabouts or insights into any potential delays. 

They can also follow up with UPS on your behalf and provide you with updated tracking details. It’s always worth contacting the shipper, as they have a vested interest in ensuring your package reaches you successfully.


Tracking a UPS package when the tracking ID isn’t working can be frustrating, but it doesn’t have to be a dead end. 

By following the solutions and alternative methods mentioned in this article, you can increase your chances of successfully tracking your package. 

Remember to reach out to UPS customer support, explore the UPS My Choice service, consider alternative tracking websites, and maintain communication with the shipper. 

By taking these steps, you can stay informed about the status and location of your UPS package, ensuring a smoother shipping experience.

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