what do I do if my UPS ground package is lost

What Do I Do if My UPS Ground Package is Lost?

Losing a package can be frustrating, but fortunately, UPS has a system in place to help you track down and hopefully retrieve your missing shipment. So if you are asking, “what do I do if my UPS ground package is lost?” We’ll show you the ropes on what to do about it.

what do I do if my UPS ground package is lost

UPS Ground is a reliable and cost-effective shipping option for both individuals and businesses. However, despite their best efforts, packages can sometimes get lost in transit.

While it may be tempting to panic, it’s important to know that UPS has protocols in place to help customers retrieve their lost packages.

If you’ve sent a package through UPS Ground and it has not arrived at its destination, you may be wondering what your next steps should be.

Let’s go through what you should do if your UPS Ground package is lost, including contacting UPS, filing a claim, and steps you can take to prevent future losses.


What Do I Do if My UPS Ground Package is Lost?

If you think your package is lost, instead of going into frenzy and asking, “What do I do if my UPS ground package is lost?” Here are some steps you can take to rectify the situation.

1. Checking Your Package Status

Before assuming your package is lost, the first step is to check the tracking information. You can do this by visiting the UPS website or using the UPS mobile app.

Enter the tracking number provided when you shipped the package and check the delivery status. If the status says “delivered,” confirm with the recipient that they did not receive the package.

2. Contacting UPS

If your package is not showing up in the tracking system or the status indicates that it was delivered, but the recipient did not receive it, the next step is to contact UPS.

You can do this through their customer service hotline or via email. Provide them with your tracking number and any additional information that may help them locate the package.

3. Filing a Claim

If UPS is unable to locate your missing package, you can file a claim to recover its value. UPS provides a standard claims process for lost or damaged packages.

You will need to provide documentation to support your claim, such as a copy of the original invoice, receipts for the cost of the lost items, and any other relevant documentation.

4. UPS Investigation Process

Once you file a claim, UPS will initiate an investigation to try to locate your missing package. This process can take up to 10 business days.

During this time, UPS will search for your package and may reach out to you for additional information. If the package is not found, UPS will notify you of the outcome of your claim.

Prevention Tips

While losing a package is never fun, there are steps you can take to reduce the likelihood of it happening in the future. Here are a few tips:

1. Insure your packages: Consider purchasing additional insurance for your packages to ensure that you are protected in the event of loss or damage.

2. Use signature confirmation: Require a signature upon delivery to ensure that your package is received by the intended recipient.

3. Double-check addresses: Make sure that the address you’re shipping to is correct to avoid packages being sent to the wrong location.

4. Keep records: Keep records of your shipments, including tracking numbers, to help you track down missing packages more quickly.


Losing a package can be stressful, but knowing the steps to take can help you recover your package and prevent future losses.

Remember to check your tracking information, contact UPS, file a claim, and take steps to prevent future losses.

By following these steps, you can help ensure that your shipments arrive safely and on time.

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